Linpac – reduced customer quality complaints by 55%

The Client

Linpac is a multi location manufacturer and printer of metal packaging including aerosols, film canisters, cans and decorative tin packaging for sweets, biscuits and other consumable products.

The Brief

Our Brief was to update the working practices, in a very traditional labour intensive industry, to reduce high labour costs. The client suffered from severe price pressure due to low cost imports and high numbers of customer complaints due to poor quality of the finished product.

Our Achievements 

• Reduced customer quality complaints by 55%.

• Linpac achieved operational improvements, including real time online SPC measurement, which ensured standards were maintained and variances resulted in prompt corrective action.

• De-layered and re-designed management and reporting structure resulting in a reduction of middle management headcount in Operations by 25%.

• Divisionalised key operations data and improved communications, reducing WIP by 20%.